Refund policy

We want you to feel happy with your order from Baby Cot Mobile UK. Whether something arrives damaged or you simply change your mind, email babycotmobilecare@gmail.com and we’ll help you with the next steps.

Damaged or faulty on arrival

If your product arrives broken, damaged or faulty, we offer a full refund. Please send your order number and clear photos showing the issue, together with photos of the packaging if relevant, so we can resolve it promptly. If the fault cannot be shown in a photo, let us know and we’ll help arrange another way to assess it.

We will cover any necessary return postage for damaged, faulty or incorrectly supplied goods and explain whether a return is needed. You do not need to make a claim with the delivery company yourself.

Changed your mind?

If the colour, style or product is not quite right for you, let us know within 14 days of receiving your order. You then have a further 14 days to send it back. You do not need to give a reason.

You pay the return postage for a change-of-mind return. We will issue a full refund of the returned product price once it is received. There are no return handling or restocking fees. You are welcome to open the packaging and inspect the item as you would in a shop; please take care of it and return all included parts, using the original packaging where possible.

How to arrange a return

  1. Email babycotmobilecare@gmail.com with your order number, or another proof of purchase.
  2. We will provide the return address and help with the appropriate postage arrangements.
  3. Pack the item securely with its accessories and keep your proof of postage. Send us the tracking details or proof of dispatch so we can follow its progress.

Your refund

Refunds go back to your original payment method. For a change-of-mind cancellation, we will refund within 14 days of receiving the goods back or receiving evidence that you sent them back, whichever is earlier. When you cancel your whole order under your statutory cancellation right, we also refund the original standard delivery charge. If you chose an upgraded delivery service, the standard delivery amount is refundable.

For an agreed refund for faulty goods, we will refund without undue delay and within 14 days of agreeing that you are entitled to it. Your bank or payment provider may take additional time to show the payment in your account.

Your UK consumer rights

This policy supports your statutory rights. Faulty goods normally carry a 30-day short-term right to reject for a full refund, with further rights to repair, replacement or other remedies after that. Sale items have the same statutory protection. If a problem appears later, please contact us so we can help.

Here to help

For order or return questions, contact babycotmobilecare@gmail.com. We’ll help you find the simplest next step.